Invoices are issued before the service period begins, giving you time to pay before renewal.
If an invoice passes its due date we will send reminders. If it remains unpaid, the service is eventually suspended, and after approximately 2 months unpaid the account is permanently deleted along with all of its data, with no backups kept.
Domains are a special case and worth watching closely. A domain that is not renewed in time can be suspended by the registry and may become expensive or impossible to recover once it has expired. Renewing on time is always cheaper than recovering afterwards.
If you are having trouble paying, contact our Billing department before the due date. We would much rather arrange something with you than suspend a service.
