How to open a support ticket

Tickets are the best way to reach us. Everything is logged in one place, so whoever picks it up can see the full history.

  1. Log in at https://zeta.co.za/clientarea.php
  2. Click Open Ticket
  3. Choose the right department
  4. Describe the problem and submit

Choosing the right department gets your request to the right people first time:

  • General Enquiries / Support - technical problems, email, websites, hosting
  • Billing - invoices, payments, renewals, upgrades
  • Abuse - reporting spam or misuse originating from our network

You can open a ticket without logging in, but logging in links it to your account and lets us see your services straight away.

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